Last Updated: August 2026

Welcome to Alvera. These Terms & Conditions govern your use of the Alvera website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our website or purchasing any product.

1. About Alvera

Alvera is an online retailer offering skincare and beauty products, including LED light therapy devices.

Throughout these Terms, "Alvera", "we", "us", and "our" refer to Alvera. "You" and "your" refer to any visitor, customer, or user of our website.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website, servers, or systems.
• Copy, reproduce, modify, distribute, or commercially exploit our website content without permission.
• Interfere with the security or operation of the website.
• Submit false, misleading, or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, minor differences in colour, appearance, packaging, or presentation may occur due to screen settings, photography, manufacturing updates, or packaging changes.

We reserve the right to correct errors, update product information, or modify product specifications where necessary.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected product.

An order is considered accepted once payment has been successfully processed and the order has been confirmed by Alvera.

We reserve the right to refuse, cancel, or limit an order in circumstances including:

• Product availability issues.
• Pricing or listing errors.
• Suspected fraudulent transactions.
• Incorrect or incomplete customer information.
• Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, the applicable amount will be refunded using the original or an appropriate available payment method.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice. However, changes made after a confirmed purchase will not affect the price of that confirmed order, except where necessary to correct an obvious pricing or technical error.

Any applicable taxes, shipping charges, or other charges will be displayed during checkout where applicable.

6. Payment

We accept payment methods displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

All payment processing may be handled through third-party payment providers. Alvera does not store complete payment card information on its own servers.

We are not responsible for interruptions, failures, or delays caused by third-party payment processors, banks, or payment networks.

7. Shipping & Delivery

We currently offer shipping across India where delivery is available.

Estimated delivery timelines displayed on our website are estimates and may vary depending on location, courier availability, weather, holidays, operational conditions, or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address and contact information.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping or reshipping charges may apply.

Once an order has been handed over to the shipping carrier, delivery may be subject to the carrier's terms and operational timelines.

8. Returns, Refunds & Exchanges

Our Returns & Refunds Policy forms part of these Terms & Conditions.

If you wish to return or request a refund for a product, please follow the process described in our Returns & Refunds Policy.

Products must generally be returned in the condition required by that policy. Certain products may not be eligible for return where they have been used, damaged, altered, or opened in circumstances where return restrictions are applicable.

Refund eligibility will be determined in accordance with our applicable Returns & Refunds Policy and consumer protection laws.

Nothing in these Terms is intended to restrict any mandatory rights available to consumers under applicable law.

9. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

We may request photographs, videos, packaging information, order details, or other reasonable evidence to investigate the issue.

Where a claim is accepted, we may provide an appropriate remedy, which may include replacement, repair, refund, or another remedy available under applicable law.

10. LED Therapy Products & Important Disclaimer

Alvera LED light therapy products are intended for cosmetic and skincare purposes.

Product information provided on our website is for general informational purposes and is not intended to constitute medical advice, diagnosis, or treatment.

Individual results may vary depending on factors such as skin type, lifestyle, consistency of use, and other individual circumstances.

Our products should be used according to the supplied instructions.

If you have a medical condition, are taking medication that may cause photosensitivity, have a known sensitivity to light, are pregnant or breastfeeding, or have any concerns regarding whether LED light therapy is appropriate for you, consult a qualified healthcare professional before use.

Stop using the product and seek appropriate medical advice if you experience unusual or persistent irritation, discomfort, or other concerning symptoms.

11. Product Safety

You are responsible for reading and following all instructions, warnings, and safety information supplied with the product before use.

Do not use the product in a manner inconsistent with its intended purpose or supplied instructions.

Keep electrical components and charging equipment away from water unless specifically designed for such use.

Do not use a damaged device, charging cable, or electrical component.

Alvera shall not be responsible for damage resulting from misuse, unauthorized modification, improper storage, failure to follow instructions, or use contrary to the product's intended purpose, subject always to applicable law.

12. Promotions & Discount Codes

From time to time, Alvera may offer promotional codes, discounts, bundles, or other promotional offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.
• Only one promotional code may be used per order.
• Promotions may have specific eligibility requirements.
• Promotional offers may have expiry dates.
• We reserve the right to withdraw or modify promotions subject to applicable law.

Specific promotional terms displayed at the time of the offer will apply where they differ from these general Terms.

13. Intellectual Property

All content appearing on the Alvera website, including but not limited to:

• Logos and branding.
• Product images.
• Photographs.
• Graphics.
• Videos.
• Text.
• Product descriptions.
• Website design.
• Layouts.
• Icons.
• Marketing materials.

is owned by or licensed to Alvera and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

14. Customer Reviews & User Content

If you submit a review, photograph, video, testimonial, or other content to Alvera, you confirm that you have the necessary rights to submit that content.

By submitting content, you grant Alvera permission to use, reproduce, display, publish, and distribute the content for legitimate marketing, advertising, and promotional purposes, subject to applicable law.

You must not submit content that:

• Is fraudulent or misleading.
• Infringes another person's rights.
• Contains unlawful, abusive, or offensive material.
• Contains malicious software or harmful code.
• Impersonates another person.

We reserve the right to remove content that violates these requirements.

15. Third-Party Services & Links

Our website may use or link to third-party services, including payment providers, shipping providers, analytics services, social media platforms, and other external services.

We are not responsible for the content, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

The website may occasionally be unavailable because of maintenance, technical problems, updates, hosting issues, or circumstances beyond our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Alvera will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law, including mandatory consumer rights.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Alvera harmless from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the website, violation of these Terms, or misuse of our products.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to process orders, provide customer support, deliver products, improve our services, and comply with applicable legal requirements.

We will handle personal data in accordance with applicable Indian data protection and privacy laws. The Digital Personal Data Protection Act, 2023 and associated rules form part of India's current data protection framework.

Please review our Privacy Policy for more information about how your information is collected, used, stored, and processed.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India, subject to applicable consumer protection laws and dispute-resolution rights.

21. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, legal requirements, or website.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

22. Contact Us

If you have questions about these Terms & Conditions, an order, or any product purchased from Alvera, please contact us through the Contact Us page on our website.

Alvera

Website: alvera.in

Important: These Terms & Conditions are provided as a website-ready template and should be reviewed by an Indian lawyer before publication, particularly your exact company/legal entity details, registered address, returns policy, warranty terms, grievance officer details, and product-specific safety requirements.